Terms of Service

A pharmacist-led care service from Mediva Healthcare. Your pharmacist offers medicine guidance, check-ins, refill support and referrals. Partner-doctor consultations included in some plans are provided by independent licensed doctors.

MedivaCare+ is not an emergency service and does not replace your doctor or hospital care. In an emergency, go to the nearest hospital.

Keep your login details private and give accurate health information — safe advice depends on it. Tell your pharmacist when your medicines or conditions change.

Plan prices are shown before you join. Longer plans are billed upfront at the discounted rate. Medicines, tests and partner-doctor fees outside your plan are charged separately, and you are told the cost first.

Product prices are confirmed at checkout. Orders are packed after payment is confirmed. See our Delivery & Returns policy for delivery and returns.

We may update these terms. If a change affects your plan, we will tell you in your Care Room before it takes effect.